Frequently asked questions

    Event Tickets & Registration

    • When does registration open and close for the event?
      Registration opens FRIDAY, NOVEMBER 17TH, 2023

      Registration closes WEDNESDAY, MARCH 20TH, 2024*

      * The SPC reserves the right to close registration earlier than the date specified dependant on when the event reaches registration capacity. 

    • I can’t attend anymore, can I transfer my event registration to a colleague?
      Registrations are non-transferable. If you can please still notify the SPC Events Team by Wednesday, March 20th, 2024 by email to we will cancel your existing registration and that will free up the space to be used by a colleague.
    • Can I cancel my registration?
      Yes, if you can't make it, please still notify the SPC Events Team by Wednesday, March 15th, 2024 by email to we will cancel your existing registration  Registrations are nonrefundable. 
    • Do you offer one day passes?
      No, all tickets are for the full duration of the event.


    • When are the tours happening?
      In the afternoon of Day 1, Monday, April 1st we will be hosting off-site tours. You can add these at the point of registration or email to add to an existing registration. 
    • Can I sign up for more than one tour?
      You can only sign up for one tour as they are happening concurrently.
    • Can I switch tours once I have signed up?
      No you cannot switch or transfer tours once they are purchased. Please note that tour registrations are non-refundable.
    • The tour that I want to go to is full. Do you have a wait list or are you going 
to open a second group?
      Our first recommendation would be to make another selection that has spots available. You can email to be added to a waitlist. We won’t be opening a second group for any of the tours as capacities are set by the organizations hosting the tours.
    • I can’t make it anymore. Can I cancel my tour attendance?

      Yes, please email to cancel your tour. 

      Please note that tours registrations are non-refundable.

    • Can I go on a tour if I didn’t register in advance?
      No. You must sign up and pay for your place on a tour in advance of the event to take part. Some tours require specific requirements that need to be met at least the week before the event.

    Program Presentations & Exhibit Hall

    • Are there program sessions happening at the same time of the tours?
      No, the program sessions do not begin until the morning of Tuesday, April 2nd. All tours take place the previous afternoon. 
    • Will there be overlapping sessions?
      Yes, please check out our schedule to select where you want to go. You can also build your own schedule on the app once it is launched. A few sessions to require sign up in advance due to room capacity, so  we ask that you don’t switch sessions once the sessions start, out of respect for the presenters and other attendees.
    • Are the sessions going to be recorded?
      No, the sessions won’t be recorded, live streamed or available on-demand after the event.
    • Are the slides going to be shared?
      Yes, after the event you will receive a link by email to access the presentations.
    • Will there be exhibitors at the event?
      Yes, all exhibit booths are in the Exhibit Hall in the Storyville Room. This is where networking breaks and breakfast will be served. Our sponsors list can be found on the website. 

    Venue, Accommodation & Catering

    • Where is the event going to be held?
      The event will be at the Hyatt Regency. The address is 601 Loyola Ave, New Orleans, LA 70113.
    • Is there a room block available for event attendees?
      The SPC has secured an event room block at the host hotel, Hyatt Regency New Orleans. The room rate is $249+ and the cutoff date to book is Monday, March 11th, 2024. Please visit this link to book your room.
    • Why do you serve vegetarian and vegan menus?
      This is to accommodate an increasing number of attendees with vegetarian and vegan diets and to lower the emissions from food from a multi-day large event.
    • Will meals be served at the event?

      The SPC Impact 2024 program includes the following meals for event attendees:

      -Lunch - Tuesday 04/02, Wednesday 04/03 & Thursday 04/04
      -Breakfast - Tuesday 04/02, Wednesday 04/03 & Thursday 04/04
      -Networking Breaks - Throughout the event

    • What menus will be served at the event?
      Meals Served at the Conference Venue: Will be completely vegetarian with vegan and gluten free options available.

      All food will be clearly labeled.

    Wellness Sessions & Evening Socials

    • I want to attend a Morning Yoga Session, How do i Sign Up?
      RSVP links will be sent out to registered attendees closer to the event.
    • I want to attend an Evening Social, How do I Sign Up?
      RSVP links will be sent out to registered attendees closer to the event. 
Event Info FAQ